This specialization will provide you with in-depth knowledge of the service sectors and the analytical and conceptual skills to succeed in them. You will gain insight into quality management with special attention given to service quality, satisfaction and loyalty, managerial decision making in destination management organizations, and develop a hospitality business concept. Pursuing this specialization gives you an edge if you want to work as a manager, analyst, consultant or researcher in the event, tourism, travel, transport and hotel industries.
Courses in this specialization include:
- Service Quality Management for Tourism & Hospitality
- Tourism Business Project
- International Destination Management